Chapter 1. Cleanliness: Room, bathroom, common areas, dust, stains etc.

Chapter 2. Customer Service: Rudeness, unhelpfulness, or lack of responsiveness.

Chapter 3. Room Comfort: Beds, pillows and linens, temperature control, noise levels, overall ambiance of the room.

Chapter 4. Amenities: Amenities such as Wi-Fi, TV, toiletries, fitness facilities, swimming pool, spa, and complimentary breakfast.

Chapter 5. Location: Attractions, restaurants, public transportation, neighborhood.

Chapter 6. Value for Money: Price paid for quality of accommodation and services.

Chapter 7. Food and Dining: Quality, variety, and pricing of on-site dining options, room service, restaurants, bars, breakfast.

Chapter 8. Accessibility: Mobility challenges, accessibility features, ramps, elevators, accessible rooms, parking options.

Chapter 9. Maintenance: Equipment, outdated decor, and the general upkeep.

Chapter 10. Security and Safety: Security measures and safety, key card access, security cameras, security personnel.

Chapter 11. Special Requests Handling: How the hotel accommodated special requests, such as early check-in, late check-out, room preferences, etc.

Chapter 12. Environmental Practices: Eco-friendly initiatives, recycling programs, energy-efficient appliances, sustainability.

Chapter 13. Incorrect CC Charges:  Issues with charges on the guest credit card.

Chapter 14. Staff Issues: Specific review (good or bad) about a specific team member.

Chapter 15. Reservation Issues:  Issues with the actual room allotted vs the reservation made, bed type or room type issues.

Chapter 16. Privacy Issues: Curtains, Staff entering room etc.

Chapter 17. Technology and Connectivity: Wi-Fi, Cable TV, etc.

Chapter 18. Noise Issues: Street, Construction, Late night parties.